Deepen Relationships and Improve Communication With Our GPS Communication Strategy

The workplace of the future may look a little different, but one thing that’s not changing? Humans. We will STILL matter. In fact, we will continue to matter more than ever.

Which means we have to find a way to connect, to get along with each other, and to communicate effectively. It doesn’t matter if your team works remotely, has different shifts, or spends all day inside a single shared space – relationships MATTER. 

My favorite exercise to deepen relationships and improve communication is something we at launchbox call our GPS Communication Strategy.

GPS stands for Gratitude, Permission, and Share Experience.

I’m going to break down what those three things actually mean (and how you use them in real conversations), but we’ve also got a great worksheet for you to download that goes along with this exercise. You can grab it by skipping down to the bottom. Or you can also follow along as I take you through our GPS Communication Strategy!

Gratitude

Begin by framing your conversation with gratitude. Communication is critical and gratitude is fundamental to having great conversations. Gratitude shows people that you care and that you have their back…even when you have to have a tough conversation with them. Perhaps most importantly, it gets them in the mood to start listening to you!

Sharing gratitude sounds like this:

-“I enjoyed having lunch with you.”

-“I found that advice you shared during our conversation the other day to be helpful.”

-“I’m grateful to have the opportunity to learn and grow in order to serve you and the team better.”

-“The way you handled that interaction with a customer was awesome!”

-“It means a lot to me that you made time to show me that trick with the new program.”

-Or just a simple “Thank you!”

Permission

Before you get to the tough stuff, make sure you ask permission. Asking permission to share your experience demonstrates respect and tells the other person that you really care about them. 99% of the time, they’ll say yes without hesitation

Now the #1 thing I hear when I share this strategy with a room full of executives and managers is, “Dan, if I’m a boss why would I ever have to ask permission?”

And there’s a couple reason why you want to do that. Besides demonstrating respect and showing that you care about the person, it cedes a little bit of control to them. When they feel like they have more control, they’ll be a little more comfortable with what comes next. And it sets the listener up to really hear you!

Asking permission sounds like this:

-“Would it be okay if we discussed what happened yesterday afternoon now?”

-“I want to help you grow and deliver value to our customers. Can we go over a few things?”

-“Are you open to some feedback on your presentation?”

Share Experience

Okay, now it’s time for the tough stuff. Start by assuming positive intent (API) on the part of the other person and make sure that what you have to say is delivered without judgment. Stick to the facts, don’t make any assumptions about what was going on in the other person’s head, and make sure you deliver the message clearly.

One way to do this is to describe the situation and what you observed or experienced. Another way you can do this is to share a story of when you felt the same way and what you learned from it. 

Share experience sounds like this:

-“I’ve been able to experience your mentorship in this particular way – is that the way you wanted to come across?”

-“What you just said to me came across as harsh. Did you mean it that way?”

Have you used the GPS Communication Strategy in the workplace or at home? Let us know in the comments below. And if you haven’t grabbed our free worksheet designed to help you have great, other-focused conversations, just fill out the form below to get your copy!

Want a little help implementing this with your team? Reach out to us – we love working with companies and teams to help them bridge the gap and build connection!

Want to build better relationships in work and in life? You have to make it about others first - the audience is the hero of your story! Use these tips to change the conversation:



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Coaching and Mentoring is the New Leadership Development Training, But How Do You Create That System?

In our launchbox laboratory, we’ve had the pleasure of training and coaching more than 12,000 millennial and Gen Z employees – the workers of the future. And one thing we’ve noticed from working with this group? They want mentoring and coaching on-demand. Not old school leadership development training and conferences. They are hungry to learn, but they want it on their terms.  And they want you to really show them all the rules and systems.

As a business owner or manager, it’s your job to turn your organization upside down, listen to what your people want, and then give it to them. Start now and understand that if coaching and mentoring is the new leadership development training (and we think it is!) how do you give your employees more of what they want and less of what they don’t want?  And, under terms they will understand and be able to adopt with the new training?

Allow Them to Seek Out Their Own Mentors

You may have your own coach or training program that resonates with you. Which is great. But don’t expect that what works for you will work for everyone on your team. Yes you should send them to conferences and workshops you believe will benefit them. But if your employee comes to you about an event they’d like to attend, let them. Trust me, your people are smarter than you probably give them credit for. If they’re self-motivated enough to find a mentor they like and want to learn from, the best thing you can do is have their back. Give them what they think they need to crush performance for you. And then get out of the friggin’ way!

Embrace On-the Spot Coaching in the Workplace

Do you keep a mental checklist of all the things you want to talk to your employees about at their next performance review? Here’s a radical idea: instead of saving your feedback for a formal review, embrace on-the-spot coaching. If one of your people does something wrong or something you don’t like, correct them right there and then. Don’t wait for an arbitrary date on the calendar. And if they do something you DO like, make sure you tell them about it! Don’t keep it a secret!

Make Space for Personal Development During the Work Day

Did you know that the average worker only has only 24 minutes per week to learn something new? That’s a new skill, new technology, or new tools for their own development. So as a boss, help them out. Rather than leaving it up to them to get the mentoring and coaching they need outside of work, allow space for it during the workday. If they need to leave a little early to go to their networking group or if they can only do calls with their coach at 1pm on Wednesdays, let them. Don’t just tell them you care about them and have their back, show them!

Develop a Practice of Open and Transparent Communication

You owe it to your people to be honest with them not only about their current job performance, but about their career goals too. If you know that one of your employees eventually wants a management position or that they’d like to move to a new team or department, be transparent with them about what it’s going to take to get there and help them if you can. Yes, even if that means they may eventually leave you. When you demonstrate that you care and you show up for people in the way that they need, they’re going to want to give you their best for as long as they’re with you.

 

Want help providing coaching and mentoring opportunities for your employees? Reach out to us – we can help! And if you’re local in San Diego, send your team to one of our upcoming Strengths & Story workshops.

Coaching and Teaching Emotional Intelligence in the Workplace: Why it Matters and How to Achieve Success!

IQ, AQ, SQ, EQ…there are so many acronyms that get thrown around in business. And, yes, when it comes to developing the high performing worker of the future, the one you most need to know is EQ, which stands for emotional intelligence.

According to the World Economic Forum, emotional intelligence is one of the top ten most in-demand skills listed by employers. It even beat out such stalwart skills as negotiation and service orientation. And there’s a reason why emotional intelligence is ranked so highly – in this changing world of work where technology and automation are rapidly shifting the landscape around us, people who can connect with themselves and connect with others will win. 100% guaranteed.

But before we dive into the increasing importance of emotional intelligence in the workplace and how you coach it in your employees, we need to first start by defining it.

What is Emotional Intelligence?

Generally speaking, EQ or emotional intelligence is the ability to recognize, understand, and manage our own emotions and those of others. The term was created by two researchers, Peter Salavoy and John Mayer, and later popularized by a book of the same name by David Golemon.

According to Golemon, there are five components that make up a person’s emotional intelligence:

-Self-Awareness

-Self-Regulation

-Internal Motivation

-Empathy

-Social Skills

These five components work together to determine how you relate to yourself and others. Some people are naturally predisposed to score higher on assessments that test components of emotional intelligence, while others struggle to relate.

But one of the great things about emotional intelligence is that it can be developed and increased. It’s not a fixed data point. With the right tools and strategies, you can increase your skills and “xFluence” those around you to do the same.

Why Does Emotional Intelligence Matter?

We are in the midst of the fourth industrial revolution. Technology is rapidly advancing and things like A.I., machine learning, automation, predictive analytics, and more are forcing our work to change and evolve. According to The McKinsey Global Institute, as many as 375 million people around the world will need to change occupational categories by 2030 due to automation

So what does that mean for us? It means we need to increasingly focus on the human element: the worker of the future! Research proves that since the beginning of time and forever, it’s the people that will matter in this new world of work and we need to find a way to make them more human. Success requires new skills that teach all employees how to actively connect with themselves and own who they are so they can connect with and manage those around them. It’s the only way.

How Do You Coach Emotional Intelligence?

If emotional intelligence will matter more than ever in the future, how do you develop it in the employees you have now? How do you coach them to be their best selves so they can show up and crush it for you at work?

First, you’ve got to find a way to connect. HACK 1: Start by turning your organization upside down and finding out who your employees are and what they need from you. When you listen, when you look for opportunities to form a connection, and when you model that behavior in everything you do, you will xFluence those around you to do the same.

Next, encourage self-awareness by creating a safe workplace environment free from politics and bs. Support your employees in being vulnerable and sharing their truth. They have to be able to connect to who they are inside to be able to connect to others – including your customers. Encourage your employees to get vulnerable and do the work of increasing their own self-awareness.

Finally, put in the really hard work and engage in workplace mentoring and coaching. Obviously to do that, you have to first invest in yourself to increase your own emotional intelligence. But if you do enough work on yourself, you’ll soon be able to identify where those around you are struggling. Coach and mentor them on the spot. Today’s employees relish constructive feedback delivered in an informal manner so don’t wait for your next quarterly review to offer advice!

Doing the work to improve emotional intelligence in the workplace is simple but it isn’t easy. And it’s especially not easy when you have a whole team of people that needs improvement if your company is going to make it.

That’s where we come in. Click here to schedule your free introductory coaching session with us today. We offer both individual and team coaching to help you succeed in the future world of work.

3 Hacks to Guarantee Success in the Multi – Generational & Diverse Workplace

What does it take to really bridge the gap in the multi-generational workplace? To transcend age, culture, diversity, and experience? To overcome everything that pulls us apart in order to pull teams together and crush it in the workplace?

We’ve spent the last four years exploring those questions. Along the way we’ve had the privilege of training more than 20,000 millennials and their employers. We’ve talked to audiences around the world in all different kinds of industries.

And what we realized is this: there is a system that can GUARANTEE multi –generational workplace success!

The best part? It’s pretty dang simple.

Hack  1: Turn Your Workplace Upside Down

You need to lead by providing value to others. And in order to provide value to others, you’ve got to listen, learn about what matters to them, and find a way to connect and serve them.

So when it comes to your employees, you’ve got to turn your workplace upside down. Instead of applying a top-down approach to your people, giving orders, and guessing what will make them happy, you’ve got to start at the bottom and friggin’ talk to them! Ask them about what they want from you, their manager, and their job. And then find a way to give it to them.  Make them matter and feel safe.  In case you haven’t realized it, you really work for them anyway.

Hack 2: Create Meaningful Work

No matter what industry you’re in, you’ve got to make sure your employees have meaningful work. Because in order to be engaged they have to connect themselves to the meaning of their work.  It doesn’t matter whether you’re saving lives or selling widgets. You’ve got to give your employees work that means something to them! And if they can’t see that meaning for themselves, it’s up to you to show it to them. Paint the picture of why it matters. Show them that their task, no matter how boring, tedious, or insignificant it seems, makes a difference and has an impact. And let them in on the wins!

P.S. the biggest way you can win is to train, grow, coach, and mentor them to get better to create more impact.  Self-growth allows them to draw a connection to the work that created it – and makes their work meaningful!

Hack 3:  Reskill Your People from the Inside/Out (on Emotional Intelligence)

As a boss, as a manager, it’s up to you to coach your people to be their very best. And one of the best ways to help them is to reskill them on emotional intelligence. We call it connection currency.  According to a recent study from the World Economic Forum, emotional intelligence is one of the top ten most in-demand skills listed by employers. And with good reason! As our workplace increasingly becomes dominated by technology, people matter more than ever. So make sure your employees have the skills to successfully connect with their bosses, their coworkers, and your customers.

Want to learn more about our 3-hack system and how it can work for you?  Shout  out to us – we can help you bridge the gap with your employees to CRUSH performance in the workplace today and in the future!

How to Have Other-Focused Conversations

Whether it’s a raise, an opportunity to be mentored, or just figuring out what the heck your employees need from you, if you don’t ASK, you don’t GET!

We spend too much time thinking about how to get others to give us what we want, when the answer couldn’t be more simple.

If you just ASK for what you want in a way that makes it about others, you will win.

Need help figuring out how to make your conversations other focused? Click below to download our free handout that’s guaranteed to change the way you communicate with others both in and out of the workplace.

Want to build better relationships in work and in life? You have to make it about others first - the audience is the hero of your story! Use these tips to change the conversation:



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7 Strategies to Create a Habit of Learning

Have you ever noticed that when you run into someone you know at Starbucks and ask them how they’ve been, most people give you one of two standard answers? “Good” or “Busy”. Or my personal favorites, “Good, but busy” or “Busy, but good.” 

Let’s face it: we don’t know how to get un-busy anymore. We have too much going on at home and in the workplace. ESPECIALLY in the workplace!

We know the future of work is changing rapidly and we MUST keep up. So how do we prioritize our own learning and development to ensure it becomes a habit?

 It starts with hacking our existing habits to make learning fit. Choose any one of the seven strategies below and you’ll be surprised about how much learning you can add to your already packed day. 

Morning Routine Hacking

Most successful people have a morning routine, whether that involves going to the gym, praying or meditating, or just enjoying the first cup of coffee. Whether you already have an existing routine or want to start one, try waking up just fifteen minutes earlier.  Use it to read an article or just a few pages from a book related to your industry. Depending on the difficulty, the average person takes between two to six minutes to read a page.

 So while you might only be reading three to twelve pages a day, keep in mind that many non-fiction books are fairly short – only around three hundred pages in length. At that pace, you’ll finish a book every thirty to a hundred days which means you’ll read three to twelve books a year! Not a bad result for devoting just fifteen minutes each morning to your learning!

Makeover Your Commute

For most of us, the morning commute is a pure and simple waste of time. But rather than spending it listening to music, catching up on the news, or having a casual conversation with a friend or co-worker, why not put on a podcast episode instead? There are thousands of hours of podcasts available on all kinds of topics and many podcasts take the form of interviews, which allow you to learn from the success and failures of others. Find a podcast related to your industry and take your education on the road! Some of my favorites podcasts are the GaryVee Audio Experience, the Tony Robbins podcast, School of Greatness by Lewis Howes, the Tim Ferris Show, and the Peter Attia Drive podcast. 

Knowledge by Subscription

What’s the first thing you do when you get to the office? Make a cup of coffee and gossip with your coworkers? Browse social media before the boss comes in? What if you started each work day with a bit of education instead? While most of us don’t want to add any more email to our already overcrowded inboxes, be purposeful about subscribing to email updates from an industry leader or coach whose content you enjoy. If you don’t have a particular person in mind, there are also services like NuzzelFeedly, or Flipboard that will send you a curated list of news articles that match a certain keyword or topic. 

Lunch and Learn

Most of look forward to lunch as the time we can take a break and relax. But I’ll bet that you often spend your lunch hour scrolling through Instagram or watching funny Youtube videos. So what if you took that time and redirected it towards your learning? Read an article from an industry leader, watch a how-to video, or put your earbuds in and finish listening to the podcast you started on your morning commute! For lunchtime reading, I recommend Josh BersinAriana HuffingtonBrené BrownRay Dalio, and Adam Grant

Daily Workouts for Your Body and Mind

Whether you hit the gym before or after work, the gym presents yet another opportunity to engage your mind in learning. While you might feel that you can’t workout without a good playlist, try listening to a podcast episode from an energetic speaker instead! And if you really can’t listen to anything, but music when you work out, use that time to review what you’ve learned recently and make a plan to implement the new knowledge as soon as possible.  

Social Media With a Purpose

After a long day at work, most of us can’t wait to wind down with some mindless time spent looking at social media or watching Youtube videos. And I’m not saying you shouldn’t allow yourself a little freedom to indulge in these activities, but what would happen if you spent fifteen or twenty minutes purposefully looking at content that educates or inspires you first? Who knows – those fifteen or twenty minutes could easily become forty minutes or an hour of learning!  I personally enjoy following and consuming content from Gary VaynerchukTom BilyeuGrant CardoneTom FerryMel Robbins, and Oprah.

Self-Directed Courses and Certifications

These days there’s no end to the continuing education courses and certifications you can take. While you can attend classes through a local college, for many working people it’s a lot easier to choose a self-directed online learning program without a hard deadline. That way you can work at your own pace and make learning fit your schedule, rather than the other way around. If you don’t know where to start, try looking up courses on Udemy.

Whether you spend five minute or five hours on your learning each day, what really matters is whether you actually DO something with the knowledge. Most people go to conferences, sit on webinars, read books, watch videos, and do NOTHING with what they’ve learned. If you can devote a small amount of time each day to learning something new and then actually implement it, you will win! Learners are Earners!

Become the Leader of the Future By Doing These 6 Things

In our last blog we looked at how the worker of the future will need to grow and adapt to succeed in the new world of work. But what about their leaders? Doesn’t it make sense that their managers will need to grow and adapt right along with them and become leaders?

Yet in my experience managers, who all should be leaders of one sort or another, are often the slowest to respond to changes in employee behavior and culture! That’s why so much of my work is focused on helping the generations connect in the workplace – because many of the older generations still don’t “get” their millennial and Gen Z coworkers and employees!

But the younger generation isn’t going away and taking their new ideas about work with them – in fact, more than 35% and even closer to 50% of Americans in the workplace are millennials! So if you are a manager or boss with millennial and Gen Z employees, it is critical that you get this right with your team! You must master the following new leadership traits and immediately start putting them into practice so you can continue to crush the competition in the years to come:

 

Create Trust and Eradicate Mistrust

Bill Simmons, formerly of ESPN, famously remarked, “Leaders thrive when they feel creatively empowered, when they trust the people around them, when their confidence is swelling. Leaders make mistakes when they lose that same confidence, when they’re fretting about their power base, when they’re reacting instead of acting.” And while Simmons was talking about basketball, the point remains: great teams are built on trust. Period.

While trust is a two-way street, as a manager and leader it’s up to you to set the tone in the company. You need to consciously work to create trust so you can build authentic relationships with your people. If they don’t trust you, you’re going to have a hard time connecting. And if you can’t connect with them, you’re going to have a hard time trusting them in turn!

Employees, and especially younger employees, want to work where they feel valued and where they can trust the leadership of the people in charge. And leaders in turn want to feel like they have a solid team backing them up. Just as Bill Simmons has a great team of writers backing him up at the Bill Simmons Media Group, including many who followed him from ESPN.

Are you unknowingly breeding a culture of mistrust among your direct reports? Check out this list of The 25 Behaviors That Contribute to Mistrust and eradicate any that you’re guilty of. TODAY.

 

Give Real-Time, Real Deal Feedback

Your employees want to know you care. So ditch the annual review and make time to invest in them right in the moment and give them the feedback they crave. They want to know they’re doing a good job, but they also want to know if something needs to change.

Just be cautious of putting too much emphasis on the negative. Instead take a page from Tony Nicely, former CEO of Geico’s book: focus on your employee’s strengths and help build them up. In a 1992 article about Nicely, William Snyder, then the chairman and chief executive of Geico Corp, commented that, “He has a marvelous talent for dealing with people…he’s empathetic and he builds on people’s strengths rather than picking out their weaknesses.”

Always assume positive intent (API) when interacting with your people and help them be the best they can be! They have all have a story to share and they all want to connect, they just need you to show them how – remember there’s no school for becoming the worker of the future! And if you do need to have a tough conversation with them, use these tips:

  • Identify the problem
  • Attack the problem, not each other
  • Listen to, and acknowledge, others’ points of view
  • Focus on organizational goals and objectives
  • Listen as an ally to strategize for success

Focus on the Right Things

In the old world of work, an employee would be at their desk at 8:30am and stay until it was time to go home at 5pm. It didn’t matter if they finished all their work in an hour or it took them all day to do it. It also didn’t matter if the employee did their best work after 3pm. The work day was the work day and employees were expecting to be at their desk and “working”.

But as technology has evolved and allowed us to be increasingly connected, the idea that employees need to sit at their desk for a specified period of time has become less and less practical. So as managers, we need to shift our thinking to focus on the right things. Instead of worry about “how” things get done, we need to be looking at “what” is getting done. After all, an employee can sit down at their desk at 8:30am, turn in a mediocre report, and spend the rest of the day playing solitaire. Or they can spend all day doing the things they’re passionate about and turn in a rockstar report at 11pm when their creativity is at its peak.

In a memo to his team at Slack shortly before the preview release of the product, Stewart Butterfield said, “Life is too short to do mediocre work and it is definitely too short to build shitty things.” Don’t allow your employees and your company to fall into mediocrity by focusing on the wrong things. Make sure that what you’re measuring actually MATTERS!

 

Foster Open and Transparent Communication

Indra Nooyi, the former CEO of PepsiCo, has often talked about the importance of communication in the workplace. She believes you “cannot over-invest in communication skills.” And of her own communication style, she had said, “I’m brutally honest. I always look at things from their point of view as well as mine.” But Nooyi’s not all talk: during her twelve-year tenure at Pepsi, the company’s sales grew by 80%!

The worker of the future needs you to communicate with them openly and authentically. To be brutally honest! The days of org charts and companies saying one thing to their customers and another thing to their employees is over. We are now too connected to ever treat our employees with anything other than radical honesty and to force them to follow a hierarchical structure of communication. And with our increased access to knowledge and learning through the Internet, we are ALL capable of coming up with and presenting new ideas that can change the direction of the company for the better.

 

Encourage Learning and Experimentation

Which brings me to my next point: as a manager in the new world of work you need to encourage your employees to learn and experiment and actually lead. ABL: Always Be Learning! With as much access as we have to information, if you as a manager rely only on your individual knowledge to make decisions for the team and company, you will be crushed by your competition.

You need to encourage your employees to learn and grow so that they can bring their ideas back to the company. We’ve previously written about Google, but it bears repeating again: Google has famously allowed its employees to devote 20% of their work time to passion projects related to the company. Whether or not 20% time is still practiced is up for debate, but what can’t be ignored is that 20% time brought two of Google’s best-loved products to life: Gmail and Adsense.

You must encourage your employees to learn and grow. With the world changing as fast as it is, to not allow space for new ideas to develop and emerge is a mistake. The fact is, your employees are often spending more face time with your customers than you are! They know exactly what your clients want so it’s time you listened to them!

 

Stop Trying to Control Everything and Everyone

Most managers love control. They want to control the company, its projects, and its people. They believe that if they can manage to hang onto everything, they will win in the long run.

But that just isn’t true. One, it’s incredibly exhausting. Two, it’s one of the behaviors that fosters mistrust in a team. And three, it doesn’t do the company any favors to have everything flow through such a narrow channel.

Instead, invest the time to train your people well and then trust them to do the job you’ve hired them to do. Yes, they’ll make mistakes and fall flat on their face occasionally. But you are not perfect either!

Just take a look at this story about Mary Barra, the CEO of General Motors. In a previous leadership role in the Human Resources department, she dramatically scaled-down the dress code policy to just two words: Dress Appropriately. When she got pushback from a manager, she suggested he talk with his team to work out a solution. And wouldn’t you know it, but the team came up with a great solution that didn’t involve needing to expand the dress code policy.

Trust your people. You hired them, you trained them, now go let them do their job!

 

If you’re struggling with any of the managerial behaviors on this list, please reach out to us at launchbox. Your company needs you to grow and adapt. So invest in yourself and become the manager of the future!

The 25 Behaviors That Contribute to Mistrust

Want to build a business that wins in the future?

Figure out how to get the worker of the future to come work for you, KEEP working for you, and excel!

To do that, you need to start by creating trust and eradicating the causes of mistrust in your organization. Want to know what the 25 most common causes of mistrust are? Keep reading:

The 25 Behaviors That Foster Mistrust

  1. You fail to keep your promises, agreements and commitments.
  2. You serve your self first, and others only when it is convenient.
  3. You micromanage and resist delegating.
  4. You demonstrate an inconsistency between what you say and how you behave.
  5. You fail to share critical information with your colleagues.
  6. You choose to not tell the truth.
  7. You resort to blaming and scapegoating others rather than own your mistakes.
  8. You judge blame and criticize rather than offer constructive feedback.
  9. You betray confidences, gossip and talk about others behind their backs.
  10. You choose to not allow others to contribute or make decisions.
  11. You downplay others’ talents, knowledge and skills.
  12. You refuse to support others with their professional development.
  13. You resist creating shared values, expectations and intentions in favor of your own agenda; you refuse to compromise and instead foster win-lose arguments.
  14. You refuse to be held accountable by your colleagues.
  15. You resist discussing your personal life, allowing your vulnerability, disclosing your weaknesses and admitting your relationship challenges.
  16. You rationalize sarcasm, put-down humor and off-putting remarks as “good for the group.”
  17. You fail to admit you need support and don’t ask colleagues for help.
  18. You take others’ suggestions and critiques as personal attacks.
  19. You fail to speak up in team meetings and avoid contributing constructively.
  20. You refuse to consider the idea of constructive conflict and avoid conflict at all costs.
  21. You consistently hijack team meetings and move them off topic.
  22. You refuse to follow through on decisions agreed upon at team meetings.
  23. You secretly collude in back-door negotiations with other team members to create your own alliances.
  24. You refuse to give others the benefit of the doubt and prefer to judge them without asking them to explain their position or actions.
  25. You refuse to apologize for mistakes, misunderstandings and inappropriate behavior and dig your heels in to defend yourself and protect your reputation.

(This list was written by Dr. Peter Vajda and originally appeared on the Management-Issues website)

If you need help creating trust with your employees and getting rid of the behaviors that cause mistrust, reach out to us at launchbox for coaching! We’ll help get you on the right track so you can build a business that wins now and in the future.

5 Tips to Help You Get Promoted at Work This Year

Want to get promoted at work this year? Turns out, it’s not just up to your boss to decide whether you deserve it. There are things you can do to ENSURE you’ll get the promotion! But it all goes back to the two topics we’ve been talking about over the past two weeks: UNDERSTANDING YOURSELF and MAKING IT ABOUT OTHERS. When you know yourself and can communicate it to others in a way that benefits them, you are sure to get promoted. It’s that simple. So if you want to climb the career ladder this year, make sure you put these five actionable tips into practice:

 

Tip #1: You Must Understand the Power of Relationships

Relationships are the most important life/work skill you can have because everything you do is focused on connecting with other people. You must build relationships not only with your boss/employer but also your peers and clients. At launchbox, we’ve worked with many managers, CEOs, and entrepreneurs. One of the things they all consider when promoting an employee is how well that person works with the rest of the team and how well they connect with the clients and customers.

But you cannot begin to truly connect with others until you’ve done the hard work of building a relationship with yourself. That’s the first relationship you should focus on. Which leads me to tip #2.

 

Tip #2: You Must Understand Yourself and Your Strengths

Your strengths are something you’re naturally good at. They are the things you bring to the table to the benefit of your employer and their company. And they’re not hard skills like knowing how to design a logo or understanding python. They’re things like your innate leadership ability or your work ethic. These are strengths you might not even be aware that you have on the surface, which is why building a relationship with yourself is such an important part of the work you need to do to get a promotion. Knowing your unique strengths will help you articulate your value to your manager and cement your place on the team.

 

Tip #3: You Must Know Your Values, Skills, and Passions

The Platinum Rule is treating others how they want to be treated. So along with knowing your strengths, you must know your values, skills, and passions because you need to figure out how to apply them to others. At launchbox, we call this WIFThem: what’s in it for them. You need to be able to communicate how your unique values, skills, and passions add up to a win for your boss. For example, in a discussion about your skills don’t just say, “I’m a people person”. That doesn’t add up to a win for your employer. But if you say, “My skill is that I can connect with other human beings immediately which leads to stronger teams and better client relationships for your company” that’s a win! When you communicate your skills, passions, and values in a way that is other-focused, you will get that promotion.

 

Tip #4: You Must Know Your “Brand”

Brands aren’t just for companies. You need to know and be clear on what your “brand” is. Brands are about who you want to be and how you want to be perceived in the world. At our Strengths & Story workshop, we can take participants through the process of choosing a few brand words for themselves. You can do this, too. Pick three words that define your personal value and how you want to be seen by the world and then hold yourself to them. In business, great brands succeed because they know who they are, what they have to contribute, and then they deliver on it over and over again. Learn from them. Know your brand and consistently demonstrate it to your employer.

 

Tip #5: You Must Learn How to Tell a Connective Story

Finally, to get promoted at work you must learn how to tell a connective story. And not just any story. The story you tell others about yourself must provide value for them so you can connect with them. Remember even though you’re talking about yourself, it’s not about you. Not every story is for every situation. You need to tailor your story to suit your audience and their needs.

Telling a connective story is also not just about what you say. Listening and receiving feedback is just as important as the words leaving your lips. People love people who want to help themselves so be open to receiving suggestion and even criticism. As hard as it may be for you to hear what they have to say, allowing the other person to talk will help build a connection. And when you can connect and make it about them, you will win.

 

Need help? Call (858) 314-9867 to make this the year you stop hoping for the best and start working for it! Sign up for individual coaching and claim your promo code for our next Strengths & Story workshop on January 22nd!

KEY TAKEAWAYS

  1. Know the Power of Relationships
  2. Build a Better Relationship With Yourself
  3. Tell a Connective Story

To Crush 2019, Build a Relationship with Yourself

Over the winter holiday, in a snow-covered house in the mountain town of Deer Valley, Utah, my family gathered for a week of skiing, eating delicious food, and spending time with great company. But it wouldn’t be a Negroni holiday if there wasn’t at least one spirited discussion about how to succeed at work and in life.

One evening, I had the pleasure of defending my position that building relationships is the most important life/work skill any employee or person could have. My host had a different viewpoint, firmly believing that technical skills were more important for success.

“Technical/schmecnical” I said, “Anyone who gets hired should have those basic skills, otherwise the company or hiring manager would be a moron.” To further back my stance, I pulled out my phone, and pulled up this Ted Talk on what makes a good life, by Harvard psychiatrist Robert Waldinger.

In my book, Chasing Relevance, I quoted key insights from the longest-running study on adult development. Directed by Waldinger, the study tracked the lives 700+ men over a period of seventy-five years. Every year, researchers checked in to ask about their work, home lives, health, and happiness.

What they discovered supported the idea that relationships are the most important thing in life: when you have better relationships with yourself and also with others, you’re happier, you live longer, and you even become more successful monetarily.

After we viewed the video clip, I continued to argue my point like only an ex-New York lawyer can and eventually my host capitulated.  He did have one additional question for me though: what relationship would I prioritize over all others on in 2019?

My real-deal, no-BS answer on how to achieve business success is simple. If you want to crush it (yes, that is a technical term) in 2019 then you need to learn how to build a relationship with yourself.

Yes, you. Really!

Your relationship with yourself is the primary relationship you need to focus on in 2019 and always.

Want to know why? Check out the rest of this article that was featured on GLG’s website. And if you need help building a better relationship with yourself, shoot us an e-mail at dan@launchbox365.com or call us at 858.314.9867.