IQ, AQ, SQ, EQ…there are so many acronyms that get thrown around in business. And, yes, when it comes to developing the high performing worker of the future, the one you most need to know is EQ, which stands for emotional intelligence.
According to the World Economic Forum, emotional intelligence is one of the top ten most in-demand skills listed by employers. It even beat out such stalwart skills as negotiation and service orientation. And there’s a reason why emotional intelligence is ranked so highly – in this changing world of work where technology and automation are rapidly shifting the landscape around us, people who can connect with themselves and connect with others will win. 100% guaranteed.
But before we dive into the increasing importance of emotional intelligence in the workplace and how you coach it in your employees, we need to first start by defining it.
What is Emotional Intelligence?
Generally speaking, EQ or emotional intelligence is the ability to recognize, understand, and manage our own emotions and those of others. The term was created by two researchers, Peter Salavoy and John Mayer, and later popularized by a book of the same name by David Golemon.
According to Golemon, there are five components that make up a person’s emotional intelligence:
These five components work together to determine how you relate to yourself and others. Some people are naturally predisposed to score higher on assessments that test components of emotional intelligence, while others struggle to relate.
But one of the great things about emotional intelligence is that it can be developed and increased. It’s not a fixed data point. With the right tools and strategies, you can increase your skills and “xFluence” those around you to do the same.
Why Does Emotional Intelligence Matter?
We are in the midst of the fourth industrial revolution. Technology is rapidly advancing and things like A.I., machine learning, automation, predictive analytics, and more are forcing our work to change and evolve. According to The McKinsey Global Institute, as many as 375 million people around the world will need to change occupational categories by 2030 due to automation
So what does that mean for us? It means we need to increasingly focus on the human element: the worker of the future! Research proves that since the beginning of time and forever, it’s the people that will matter in this new world of work and we need to find a way to make them more human. Success requires new skills that teach all employees how to actively connect with themselves and own who they are so they can connect with and manage those around them. It’s the only way.
How Do You Coach Emotional Intelligence?
If emotional intelligence will matter more than ever in the future, how do you develop it in the employees you have now? How do you coach them to be their best selves so they can show up and crush it for you at work?
First, you’ve got to find a way to connect. HACK 1: Start by turning your organization upside down and finding out who your employees are and what they need from you. When you listen, when you look for opportunities to form a connection, and when you model that behavior in everything you do, you will xFluence those around you to do the same.
Next, encourage self-awareness by creating a safe workplace environment free from politics and bs. Support your employees in being vulnerable and sharing their truth. They have to be able to connect to who they are inside to be able to connect to others – including your customers. Encourage your employees to get vulnerable and do the work of increasing their own self-awareness.
Finally, put in the really hard work and engage in workplace mentoring and coaching. Obviously to do that, you have to first invest in yourself to increase your own emotional intelligence. But if you do enough work on yourself, you’ll soon be able to identify where those around you are struggling. Coach and mentor them on the spot. Today’s employees relish constructive feedback delivered in an informal manner so don’t wait for your next quarterly review to offer advice!
Doing the work to improve emotional intelligence in the workplace is simple but it isn’t easy. And it’s especially not easy when you have a whole team of people that needs improvement if your company is going to make it.
That’s where we come in. Click here to schedule your free introductory coaching session with us today. We offer both individual and team coaching to help you succeed in the future world of work.